• The referring team must complete all fields and provide a signed script, before the cut-off times, for the process to begin.
  • Uncompleted referrals will not be processed until all required information has been provided.
  • PCB requires 24 hours’ notice for treatment changes or extensions.
Patient care Bureau
Opening Hours
Monday – Friday
Saturday and Bank holidays
8:00 AM - 6:00 PM
10:00 AM - 4:00 PM
Christmas Day, St Stephen’s Day & New Year’s Day
Referrals for New and
existing patients
Monday to Friday H-OPAT and S-OPAT


Referral received Delivery
Before 12:00 Noon (day 1) Post 2pm the next day (day 2)
Before 2pm (day 1) Post 6pm the next day (day 2)
After 2pm (day 1) Post 2pm Day 3
After 2pm Friday Post 2pm Monday
Before 2pm Post 2pm Monday
Before 2pm Post 6pm Monday
All referrals received after 2pm Saturday and on Sunday Post 2pm dose Tuesday
Easter, May June August & October Bank Holiday’s Will operate similar to Saturday
Occasionally it may be necessary to deliver after the times stated above due to capacity on the service. In this instance we will endeavour to take the patients as soon as possible, and we will communicate all deviations from the referral to the referring medical team.